Delivery and Returns

How long does it take to receive my medication?

As soon as we receive your prescription from your doctors, we will dispense it immediately. If you live in Bircotes and its surrounding villages, your medications will be delivered the next day by our local delivery driver for FREE. We will strive to deliver urgent medications like antibiotics, on the same day.

We deliver for FREE to the following areas – Bircotes, Harworth, Styrrup, Bawtry, Tichill, Blyth, Langold, Carlton & Ranskill. Please get in touch with us if your town / village isn’t mention and you are Local.

For other parts of the country, your medications will be delivered by Royal Mail 48-hour service to your preferred UK address. Most of the medicines will be delivered in a letterbox-friendly package. Please contact us if you require medication (e.g. antibiotic) urgently.


Do I need to be at home for my delivery?

We do not want you to cancel any appointments simply because you are expecting a delivery from us.
In most cases, our local delivery driver can deliver your medications to a safe place, a neighbour, your carer or to your workplace. Simply contact us and let us know where you want your medication delivered.

For Royal Mail deliveries, we aim to package your medications in letterbox-friendly parcels. Sometimes, we may need to use bigger parcels depending on the size of your medication. If your parcel will not fit through a letterbox, Royal Mail will let you know how to arrange a redelivery or a collection if you miss a delivery.

Please note that if you are expecting a controlled drug, it will need to be signed for by someone collecting the medication.


How much does the delivery service cost?

It is absolutely FREE for everyone. You pay nothing for the delivery services provided by Holden’s Chemist Express.


Is this service available outside England?

We receive prescriptions electronically from GP surgeries using the NHS England electronic prescription service. As a result, this service is not available in Scotland, Wales, Northern Island, the Channel Islands and the Isle of Man.


Returning your medication

You may not return medication in person but you can send them to us via courier. You may also leave them in person at any other non-DSP pharmacy on your high street.


We are sure you may have more questions to ask. For all other questions, please contact us.